Effective Date: 7th May, 2025
At Aureli, we value your trust. We are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy describes how we collects, uses, shares, and protects personal data through our website www.aureli.in, mobile application, and any other platform where this policy is displayed.
1. Information We Collect
We collect the following types of personal information:
-
Personal Details: Name, email address, phone number, billing/shipping address.
-
Order History: Records of your past purchases and interactions with our services.
-
Account Information: Login credentials if you register with us.
-
Device & Browsing Information: IP address, browser type, device type, and usage data through cookies.
2. How We Use Your Information
We use your information to:
-
Process and fulfill orders
-
Provide customer support
-
Send order updates and promotional emails (you may opt-out)
-
Improve our website and services
-
Prevent fraud and ensure platform security
-
Comply with applicable Indian laws
3. Sharing of Information
We do not sell your personal information. We may share your information with:
-
Delivery Partners: To deliver your orders
-
Payment Gateways: For secure processing of payments
-
IT and Marketing Vendors: Who assist us in operating our business (under strict confidentiality agreements)
-
Government Authorities: When required by law or legal process
4. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your shopping experience, remember your preferences, and analyze website traffic. You can control cookie preferences through your browser settings.
5. Data Security
We implement appropriate technical and organizational safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration.
6. Your Rights
Subject to applicable Indian laws, you may:
-
Request access to your data
-
Correct or update your personal details
-
Delete your account or personal data
-
Opt out of marketing communications
To exercise these rights, contact us at support@aureli.com.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
8. Children’s Privacy
We do not knowingly collect personal information from children under the age of 18.
9. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
Aureli Customer Support
Email: support@aureli.in
Phone: 08902843683
Website: www.aureli.in